Privacy Policy

1. Introduction

SparkPlug ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our industrial IoT platform and services.

2. Information We Collect

We may collect the following types of information:

• Account Information: Name, email address, company name, and contact details when you register.
• Sensor Data: Equipment readings, telemetry data, and operational metrics from connected devices.
• Usage Data: Information about how you interact with our platform, including features used and actions taken.
• Technical Data: IP address, browser type, device information, and access times.

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Analyze usage patterns to enhance user experience
• Detect, prevent, and address technical issues

4. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us.

6. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability

7. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: [email protected]